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5 Insights into Global Social Media in 2012 [Infographic]

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Social media is emerging from its adolescent phase and is rapidly maturing.


Initially social networks had an image problem with some CEO’s and executives thinking Facebook was for teenagers to post the weekend’s party photos and Twitter was for narcisstic attention seekers with a limited vocabulary.


There was also an initial perception that because the platforms were free to use that participating was cheap and easy. Experience has shown otherwise.

Social media, blogging and digital content creation are resource intensive and doing it right takes time and money.

Tools and time saving apps are emerging to help companies to be more efficient and able to manage, control and  monitor social media. These functions and features are also being integrated into Enterprise class software solutions.

Social media has grown up and is now accepted as mainstream by companies including the Fortune Global 100. These companies include Ford, Walmart and BP.

Facebook , Twitter, Google+, YouTube and the fast emerging Pinterest have all been embraced by the top companies as they find ways to leverage their brands globally.

Burson-Marsteller first launched a study in 2010 that looked closely at how companies were adapting to this new media. Here are their 2012 findings

5 Insights into Global Social Media

In 2010 the Fortune 100 were participating on social media but not to the extent they are now. The social networks were used for broadcasting but there was limited engagement. In 2012 they are having constant conversations with their customers and followers and creating vast amounts of  digital content.

What are the top 5 findings from their latest research?

1. Twitter is more than 50% of the Conversations

Corporations, Brands and organisations have realized that  social media spreads stories in real time and at high velocity. In 2012 the Fortune Global 100 are mentioned 10.4 million times per month with Twitter transmitting 5.6 million of those conversations. This represents a growth in Twitter conversations of over 700% in just 2 years.

Gone are the days when PR companies were clipping media mentions from newspapers and magazines and posting them to the corporation via snail mail.

2.  YouTube is a Serious Media Channel

In just one year YouTube use has increased by 39 percent. It is no longer considered a channel for just entertainment but also education and positioning and branding. Corporate YouTube channels are averaging over 2 million views. This growth in conversations and views by customers is making it compulsory for companies to participate on social networks.  The social networks are proving to be a great source of free media attention that is not paid but earned.

3. Engagement is the Norm

Organisations are not just broadcasting but engaging with their customers and prospects. On Twitter 79 percent of companies are engaging via retweeting and @mentions. On Facebook 70 percent of brands are are responding to comments on their walls and timelines.

4. Multiple Accounts are Common

The average number of multiple social media accounts has soared since 2010. The number of average Twitter accounts is now over ten (up from four since 2010)  and over 8 YouTube channels (up from 1.6 in 2010). This is because companies have realized that they need to target audiences by geography, topic and service. The larger organisations now have both the tools and the resources allocated.

5. Companies are Rapidly Adapting to New Platforms

In the last twelve months Google+ and Pinterest have entered the social networking ecosystem. Companies have quickly embraced these channels with  nearly 50 perecent of the Fortune Global 100 on Google+ brand pages and 25 percent on Pinterest.

5 Insights into Global Social Media in 2012
Infographic source: Burson-Marsteller







































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Winning with the Fantastic Four of Digital Marketing

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Winning in sport or business is imagined by almost everyone. What child hasn’t dreamed of being a star athlete or a millionaire.
Winning with the Super Powers of the Fantastic Four of Digital Marketing
Imagination is a powerful force that can motivate us to succeed in life.

Imagination is also one of the keys to enjoying a book as our mind takes us on journeys that suspend us from reality. Children are fabulous to watch as they save damsels in distress, leap tall buildings in a single bound or fly to faraway galaxies. All done while wearing pyjamas and from the safety and comfort of  the family home.

As a child I constantly imagined my self as having super powers that bent and warped my world the way I wanted. Cartoon books helped maintain that illusion which provided constant entertainment for me without the iPad or Xbox to be seen. Flying was one of my favourites.

Magical and marvellous powers are something the comic series “Fantastic Four” had in abundance and were a dysfunctional yet loving family who possessed super powers that saved the world day in and day out.

The Fantastic Four received their powers after being exposed to cosmic rays during a scientific mission to outer space.

“Mister Fantastic” who is the leader of the “Fantastic Four”, is a scientific genius who can stretch his body to incredible lengths and shapes. The “Invisible Woman” can render herself invisible and project force fields. The “Human Torch” can generate flames and can fly. Monstrous “Thing” possesses superhuman strength and endurance.

Now as a marketer, who wouldn’t want magical powers that make your brand and ideas spread magically and strongly at lightning speed?

Maybe being invisible though, is not something that business owner would want to invoke.

Building the Online Assets

Before we summon the super powers of the “Fantastic Four” of  digital marketing you need to have established the businesses online assets.

It is not hard to place value on our bricks and mortar assets whether it is your shop or office and all that is contained within those walls. A business has real physical objects and value that accountants love to count and stack. Things that you can see and touch are easier to place a value against. What is not often valued properly are the intangible online assets that are now vital to  every business.
  • How do you value a website that receives 300,000 page views a month and 170,000 unique visitors?
  • What is the financial value of  a Facebook page with 100,000 fans that provides customer feedback and crowd sourced  research worth to a business?
  • What is a Twitter tribe of 100,000 worth that allows you to spread an idea or a promotion in an instant?


These are assets that are hard to value but their importance is usually and “vastly underrated” because your accountant doesn’t know how to.

1. The Website Assets

Websites fall into three broad categories. The corporate content website, the online store and a blog.  A well designed website that makes it easy for customers to navigate and use is worth gold.

2. Social Network Assets

Building a tribe and network of loyal customers on multiple social that you can engage and communicate with is now mandatory. These assets give your brand reach and leverage and should continually be built and invested in. How to do that efficiently and well is the challenge.

3. The Mobile Assets

Mobile “Apps”. Building mobile apps that make your content and products easy to view are starting to become an essential part of  a businesses online presence. Also “optimizing for mobile viewing” requires building websites that are easy to read on  a Tablet or smart phone and can now make a big difference to obtaining that lead or inquiry or sale for your online store. Last year nearly half a billion smart phones were purchased and their users are buying and sharing information in their billions every day with these little devices that are adictive and portable. There is now nothing to stop people buying on the bus or on the beach..and they do!

There are two addictive trends in digital. One is social media the other is smart mobile devices. Don’t ignore them. Build mobile assets.

The myth of “build it and they will come”

There is a myth about building your online brand circulating which spreads the fable that if you design and build a great website then traffic will just “turn up”. The reality is much starker. Once the online assets are built then the hard work begins. Marketing and promoting with email and social media marketing, writing contagious content and optimizing your online assets for search engines are all essential activities that need to be resourced.

This activity needs to be relentless and persistent. It is not “set and forget”

How to Win in a Digital Economy?

The Fantastic Four of Digital Marketing

The digital marketing landscape can seem like a morass of noise and confusion. Essentially though there are 4 core types of digital marketing that will provide your business with digital marketing super powers if you are prepared to focus and apply the right resources.

1. Paid digital marketing

If you want to fast track being found online then paying for Google ads that appear when potential prospects perform a Google search is a great catalyst to accelerate your brand awareness when first establishing or launching an online store or website. If budget allows it can produce a ROI that pays for itself as part of the continual marketing of your business.

Also a Facebook ad that targets a city and audience demographic that suits your business can also work well.

These tactics can help you from achieving a super power that no business wants which is “invisibility”

2. Optimising your websites for search engines

Two things are important here. Firstly designing and building websites that make it easy for Google’s spiders to crawl and find, especially for the key words and phrases that customers will use to search for you online.  These key words and phrases need to embedded in your website. This is called “Onsite SEO” (Search Engine Optimisation). There are also other important elements that a good web designer developer will implement to achieve this.

Secondly, the other important strategy to invest in that requires active SEO investment and resources usually by an SEO consultant and expert is “Offsite SEO” this includes researching and building inbound links and other tactics that makes your  website appear on page one of a Google search.

3. Email marketing

Despite the shiny new toy of social media blinding everyone, email marketing is an absolutely vital part of a digital marketing strategy that should be invested in from day one by every savvy business. This includes B2B and B2C companies.

Do this well and you will build up a valuable “Optin” database of subscribers that are an asset that you own and control. This is a list you can email whenever you like and are usually looking forward to receiving your educational and inspiring content.

4. Social media marketing

Social Media marketing done well can provide your marketing with leverage and marketing velocity. Nothing like the many to many multiplying effect of social media where your brand receives exponential sharing as people share your businesses ideas and content with friends,family and colleagues on social networks. I like to call it “World of Mouth”

The real power of social media is that people can create more stories and share them online than you can ever hope to achieve on your own whether paid or not. Allow the crowd  and tribes online to share your storys. This is crowd sourced marketing and it is free. To do that you have to have a presence on social media and do it well.

What About You?

How many of these four are you implementing in your business? Have you tried paid digital advertising. Is SEO in your marketing mix. Could you do email better?
What has been your experience with social media for your business?































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Top 5 Mobile Apps for Online Marketers

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Going mobile with your SEO can make your business sharper, quicker, and more responsive.
As more and more businesses realize the value of SEO, defending and improving client’s visibility increasingly demands constant vigilance.

With these smartphone apps, you can keep an eye on multiple variables at once, and get a better idea of what is working for your clients and what isn’t.

These apps will keep you on top of your game at all times, whether youíre on the subway or stuck in the waiting room at the dentist.

1. Raven Tools

Raven Tools mobile app is a must-have if youíre already a Raven user; it ís easily the most comprehensive toolkit on this list. While the app is free, the subscription cost makes this something of a luxury alternative to Google Analytics or other free tools. Raven covers many SEO indicators that others miss, like social mentions and a clearer connection between marketing expenses and their impact on revenue. If you’re willing to take the plunge and make a big investment, Raven Tools is the obvious choice, and this app is the only one you need.

Cost: Free

Operating System: Apple (iOS)

2. iSEO

This app allows you to skim dozens of rankings, including Blog Worth, Google, Technorati Authority, Alexa, MSN/Yahoo! Indexed pages, and Google Indexed pages. You can also get a snapshot of a pages social media activity, as well as its keyword density. iSEO allows you to examine these indicators over time, so you can isolate the content that generates buzz from the flops. You can also use these indicators to monitor competitors movements, and learn from their successes and failures. The interface is otherwise fairly sparse, but the app does provide email functionality, to share results with partners so you can strategize based on your findings.

Cost: $1.99

Operating System: Apple iOS

3. Ego

Ego is a great way to streamline your analysis if you or your clients use more than one analytical tool. The app aggregates all your information in one app, so you don’t have to constantly switch between SEO apps and sites. While this app provides only broad, shallow analysis, itís a good way to get a birds-eye view of Twitter followers, feed subscriptions, and pageviews across multiple platforms.

Cost: $1.99

Mobile Operating System: Apple  iOS

4. Google Analytics

If you’re looking for free tools, this app is the whole package. From one screen, you can take in a broad, detailed picture of whatís happening on your sites, including average time spent on your site, pageviews per visitor, percentage of repeat visitors, where visitors come from, and who referred them. For a smartphone app, the Google Analytics app is easily the deepest standalone tool you can find; and it is free. Analytics features many ways of comparing your sites data, including measuring different timeframes side-by-side, assessing performance compared with goals, and correlating revenue with SEO expenditures. This app also stands alone on our list as the only option for Android users. Accordingly, performance is shakier on iPhones and some Android devices. Users of Samsung phones reported the fewest errors, while HTC users appeared to have more trouble.

Cost: Free

Moibile Operating System: Android, Apple iOS

5. Link Juice

Link Juice can help you locate and diagnose top-performing pages to make sure that you duplicate successful practices and discontinue failing ones. By comparing your big success stories with your flops, it ís easy to discern where your effort should be focused to improve sites PageRank and draw in more traffic. When you know where to direct your efforts, your expenditures and time can be used much more effectively.

Cost: $1.99

Operating System: Apple iOS

What About You?

How are you using mobile apps as a marketer. Do you use any of these tools?
What are apps that you have found useful to ensure that you are aware of what is happening on your websites?
































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