Creation, consumption and access to content and information has changed so much in the last decade that the landscape is not able to be recognized.



Paper has been replaced by software and media is now residing on computers disguised as phones.
Books are now ebooks, newspapers are websites and Twitter feeds and content are created by writers disguised as bloggers who publish without an editor to be seen.

We read and view on smart phones and tablets. These did not exist a few years ago.

Seldom do we deep dive and spend hours in a book but read a blog post and consume in bite size chunks. Our knowledge consumption is dominated by snack packaged content that we skim and scan.

Vast libraries of books that weighed tonnes are now loaded on our Kindles, Nooks and iPads that we carry in our hand and access anytime, anywhere.

Content creation needs to adapt

Our changing habits, new media preference and content consumption platforms demand a different way of thinking and practice if we want to maintain relevance in a digital world.

How you create content has to adapt to this new environment.

Long form needs to be made into short formats. Big blocks of text need to be broken up. Don’t like reading?…. well now you can watch a YouTube video.

More choices, more information that is fun to read and view.

7 tips for creating engaging content

So what are some tips and tactics to keep in mind when writing a blog post, creating a website or designing a video or other multimedia to achieve attention and engagement.

1. Simple

My cousin used to accuse me of using big words. He was right. It only confuses people. The curse of knowledge means that a subject we know can include acronyms and unintelligible words for the beginner. You need to be reminding yourself and on the lookout for not trying to be too clever or smart and hence leave our audience behind. One syllable words can be much more effective than three or four.

2. Headlines

You only have seconds on the web before people click away. Learn the art of attention seeking first to ensure the reader and viewer will want to read the rest. This also applies to the introductions to the article. When you do a Google search you see the headline and a description. Both of these are important in that order. Titles to videos, Slideshare content, images and tweets are also in this mix.

3. Structure

The title has made your reader turn up…. now the challenge is keeping them engaged. No walls of text please. Short paragraphs of 2-3 sentences and subtitles that draw them in like a magnet are vital. The other content tactics include keeping it snack size and use bullet points and lists. By lists, I mean doing what is in this post “7 Tips”

4. Conversational

Society is moving from formal to informal. We still wear suits but only for special occasions (unless you’re a banker or a lawyer). Writing is also part of this culture trend. Write how you speak and you will have a better chance of getting readers to come back. Conversational writing is seen as authentic and real.

Forget stuffy.

5. Stories

Want to make a point?… use a story. Your reader will remember the story as it will touch and stir their emotions. Using it in the introduction can be very effective.

6. Multi-media

Create content and make it into a variety of media. Nothing stopping you taking a written article and repurposing it into a video, slideshare presentation, podcast, a transcript or even an infographic. We all have different preferences for media consumption.

Be inclusive and you will reach a larger and wider audience.

7. Responsive

Our web viewing was dominated in the past by computer screens. Some were 13 inches and others were 15.  With reading often being spent with a mobile in your hand or even a 32 inch high definition widescreen at your desk, making websites and blogs that “respond” to different screen sizes so it is easy to read and view no matter what device you are using is becoming essential.

This is called “Responsive” design and templates for WordPress blogs and websites should be considered and are now readily available.

Time to update your website or blog?

Here is a place to learn how to create content

Learning to adapt to these changes requires education and you can teach yourself or you can be guided. One I have been checking out and reviewing is a free educational website called Open2Study, which offers a course called “Writing for the Web”

It includes 4 modules covering these topics:

1. Why writing for the web is different – This topic takes a closer look at what I touch on in my tip on structure
2. Characteristics for good content – This module takes a deeper dive in regards to my tip on multi-media
3. Writing effective content – Structure that I mentioned in tip #3 is an important part of this module
4. Looking after your content – This looks at things like the importance of search engines and maintaining your content which goes beyond my 7 tips mentioned in this post.

In total there are 38 videos that walk you through the basics. My experience taking this online course was the following

• It’s easy to use
• Guides and reinforces with simple quizzes
• Assessment at the end of each module allows you to gauge your understanding
• Very professional video production with great sound clarity

There are a couple of suggestions I would make that I think would make this online education series have broader appeal. Also repurpose the content into a podcast (so I could listen to it in the car or even in the Gym) and possibly provide a transcript in a PDF format for those that love to read rather than just view.

The next intake of students for Open2Study is on July 1. I would recommend it to anyone who is new to writing for the web and wants to learn how to create and write optimal content for the web whether that is a blog or a website. It’s also free!

Social media marketing is the beckoning and shiny new toy.

It started as clever but simple to use online technology where you could share multi-media content with friends, family and school colleagues. It was fun, engaging and it has touched the social human global psyche.

It happened because the intersection of technologies such as cheap high speed internet, low cost hard disk storage and software that made using social network platforms as easy as writing a Microsoft “Word”  document became aligned at the same time.
Even the older generation found they could use Facebook!

CEO’s, business owners and management initially saw it as a distraction from serious business and traditional marketing. How could you take Facebook seriously when it it was the social network that the son or daughter used it to share their party photos from Saturday night.

What was the point of a a 140 character tweet?

Then the penny dropped.

Large brands realized that the marketing leverage and amplification that the “many to many” crowd sourced global conversations could bring to their marketing strategy was sizable and significant.

Coca Cola changed its marketing strategy from creative excellence to content excellence. They had realized that social media was able to spread their content and ideas with velocity and the crowd could create and share more stories on social networks than they could ever hope to buy.

Small to medium business were provided free marketing tools that they could use themselves to promote their business.

The democratization of marketing was now evident.

Along with this realization many myths abvout social media marketing have been spread that have caused confusion and disillusionment when the return on investment didn’t materialize or wasn’t apparent.

Myth #1. It’s Simple

There are many myths about social media marketing but the biggest one by far is that it is easy and can be done by an intern at lunch time.

For small, medium to large enterprises is it is far from simple because social media marketing does not scale very easily and it requires many resources, skills and processes that until recently were at an adolescent stage of development.

With social media marketing you need to:

• Write, film and snap the images and capture the content
• Edit the content into a creative format that entertains, educates and inspires
• Create it for the different types of media such as video, text (for blog posts), Twitter tweets, Facebook updates, Pinterest images and other major social media networks
• Establish processes that control the publishing and monitoring of the content that is spread globally by many individuals within one organisation that keeps the brand police happy
• Publish it on multiple networks,
• Optimise it for a variety of multimedia formats
• Develop and optimize it for many types of screens including laptops, iPad, iPhone, Android smart phones and tablets so that it renders properly and is easily viewed and consumed
• Optimise the content and platforms for search engines
• Monitor and measure the data you receive to see what works and what doesn’t

It is becoming a deluge of data on many social networks.

So far organisations in the main are using disparate and multiple tools such as Hootsuite, Tweetdeck and Klout that add a layer of complexity and are silos of data and processes that do not lend themselves to the era of big social data.

Help is at hand.

Tools and processes are emerging to make it possible to do social at scale.

Vendors such as Sprinklr, Exact Target, Adobe, Brightcove and Viral Heat are amongst many companies that are developing enterprise class tools that are offering the promise of one stop social solutions platforms that will enable organisations to provide “social at scale”

The Altimeter Group and Jeremiah Owyang have surveyed over 3 dozen vendors that offer the promise of providing the holy grail of “social at scale”. These are revealed in this presentation on Slideshare.

To properly create , publish and manage this social data explosion we are seeing the emerging need in marketing agencies (and major brand marketing teams) for not just “creative” talents but people who understand technology intimately.

It could be that the “Geeks will inherit the earth” in a knowledge and technology driven economy and culture.

Maybe we are seeing the rise of the “Ninja Nerd” who understands technology and the creative process on an increasingly social web.

I look forward to seeing this emerging evolution of social media marketing as it moves from adolescent promise to mature and robust business class platforms and processes.

Myth #2.  It’s Free

Planning , creating content, optimizing for search, publishing to multiple platforms takes time. Time is money.
The professionals with the skills and experience to make social media marketing successful are increasingly in demand and they need to be paid. In a lot of cases the free tools to manage and monitor the data explosion are not adequate to provide the insights needed to manage, sift and sort the data.

Enterprise class tools are not free. Participating on Facebook may cost nothing and tweeting is free but the content and eco-sytem to support a sustained social media marketing effort requires budget and commitment. Professional videos still cost money to produce and edit.

Free tools doesn’t mean that social media marketing is free.

Myth #3. It’s Just Facebook

Many organisations think that because Facebook dominates the social media numbers game with nearly one billion users, that it is the only social media network to consider in a social media marketing strategy.

Facebook only allows less than 15% of your updates to appear in your Facebook followers timelines through its “Edge Rank” algorithms.

If you are a B2B organisation then LinkedIn could be a social network you want to embrace firmly. LinkedIn is also one of the fastest growing social networks.

Twitter can be used to create a targeted group of followers that is expensive and slow to build on Facebook.
The rise of an increasingly visual web has made social media such as Instagram and Pinterest networks increasingly attractive as part of your social media marketing strategy. Some case studies are revealing that Pinterest is more effective than Facebook in driving social commerce. The online boutique store Boticca’s data is evidence of that.

The basics of marketing must not be forgotten in the frenzy of social media mayhem.

Myth #4. Social Media is the “Silver Bullet”

Social media is not your marketing saviour.

You need to have contagious content on your websites and blog that people will want to share on social networks. You need to  relentlessly build followers, tribes and subscribers. This takes commitment and persistence. Don’t forget the role of traditional media such as email marketing.

Remember to continue to optimize  your online properties for search engines. Being found on Google is still a “must do”. If you aren’t doing this then you need to reconsider some of your marketing budget priorities.

Social media marketing advertising is still only $5 billion and search engine marketing spend is 10 times larger at $50 billion plus. Why?…because it works.

Facebook maybe sexy and funky but Google is still king of online and its Google+ network is close to reaching a tipping point in social media consciousness.

What About You?

What has been your experience with social media? Has it been effective? Are you struggling to perform “social at scale”.

What has been your return on investment? Have you been able to measure it?

What other marketing works for you? Has email marketing been important to your tactics?

Are you paying enough attention to SEO (Search Engine Optimization) so people looking for you online can find your in search engines results pages?

Look forward to hearing your stories and successes.



































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Winning in sport or business is imagined by almost everyone. What child hasn’t dreamed of being a star athlete or a millionaire.

Imagination is a powerful force that can motivate us to succeed in life.

Imagination is also one of the keys to enjoying a book as our mind takes us on journeys that suspend us from reality. Children are fabulous to watch as they save damsels in distress, leap tall buildings in a single bound or fly to faraway galaxies. All done while wearing pyjamas and from the safety and comfort of  the family home.

As a child I constantly imagined my self as having super powers that bent and warped my world the way I wanted. Cartoon books helped maintain that illusion which provided constant entertainment for me without the iPad or Xbox to be seen. Flying was one of my favourites.

Magical and marvellous powers are something the comic series “Fantastic Four” had in abundance and were a dysfunctional yet loving family who possessed super powers that saved the world day in and day out.

The Fantastic Four received their powers after being exposed to cosmic rays during a scientific mission to outer space.

“Mister Fantastic” who is the leader of the “Fantastic Four”, is a scientific genius who can stretch his body to incredible lengths and shapes. The “Invisible Woman” can render herself invisible and project force fields. The “Human Torch” can generate flames and can fly. Monstrous “Thing” possesses superhuman strength and endurance.

Now as a marketer, who wouldn’t want magical powers that make your brand and ideas spread magically and strongly at lightning speed?

Maybe being invisible though, is not something that business owner would want to invoke.

Building the Online Assets

Before we summon the super powers of the “Fantastic Four” of  digital marketing you need to have established the businesses online assets.

It is not hard to place value on our bricks and mortar assets whether it is your shop or office and all that is contained within those walls. A business has real physical objects and value that accountants love to count and stack. Things that you can see and touch are easier to place a value against. What is not often valued properly are the intangible online assets that are now vital to  every business.

• How do you value a website that receives 300,000 page views a month and 170,000 unique visitors?
• What is the financial value of  a Facebook page with 100,000 fans that provides customer feedback and crowd sourced  research worth to a business?
• What is a Twitter tribe of 100,000 worth that allows you to spread an idea or a promotion in an instant?

These are assets that are hard to value but their importance is usually and “vastly underrated” because your accountant doesn’t know how to.

1. The Website Assets

Websites fall into three broad categories. The corporate content website, the online store and a blog.  A well designed website that makes it easy for customers to navigate and use is worth gold.

2. Social Network Assets

Building a tribe and network of loyal customers on multiple social that you can engage and communicate with is now mandatory. These assets give your brand reach and leverage and should continually be built and invested in. How to do that efficiently and well is the challenge.

3. The Mobile Assets

Mobile “Apps”. Building mobile apps that make your content and products easy to view are starting to become an essential part of  a businesses online presence. Also “optimizing for mobile viewing” requires building websites that are easy to read on  a Tablet or smart phone and can now make a big difference to obtaining that lead or inquiry or sale for your online store. Last year nearly half a billion smart phones were purchased and their users are buying and sharing information in their billions every day with these little devices that are adictive and portable. There is now nothing to stop people buying on the bus or on the beach..and they do!

There are two addictive trends in digital. One is social media the other is smart mobile devices. Don’t ignore them. Build mobile assets.

The myth of “build it and they will come”

There is a myth about building your online brand circulating which spreads the fable that if you design and build a great website then traffic will just “turn up”. The reality is much starker. Once the online assets are built then the hard work begins. Marketing and promoting with email and social media marketing, writing contagious content and optimizing your online assets for search engines are all essential activities that need to be resourced.

This activity needs to be relentless and persistent. It is not “set and forget”

How to Win in a Digital Economy?

The Fantastic Four of Digital Marketing

The digital marketing landscape can seem like a morass of noise and confusion. Essentially though there are 4 core types of digital marketing that will provide your business with digital marketing super powers if you are prepared to focus and apply the right resources.

1. Paid digital marketing

If you want to fast track being found online then paying for Google ads that appear when potential prospects perform a Google search is a great catalyst to accelerate your brand awareness when first establishing or launching an online store or website. If budget allows it can produce a ROI that pays for itself as part of the continual marketing of your business.

Also a Facebook ad that targets a city and audience demographic that suits your business can also work well.

These tactics can help you from achieving a super power that no business wants which is “invisibility”

2. Optimising your websites for search engines

Two things are important here. Firstly designing and building websites that make it easy for Google’s spiders to crawl and find, especially for the key words and phrases that customers will use to search for you online.  These key words and phrases need to embedded in your website. This is called “Onsite SEO” (Search Engine Optimisation). There are also other important elements that a good web designer developer will implement to achieve this.

Secondly, the other important strategy to invest in that requires active SEO investment and resources usually by an SEO consultant and expert is “Offsite SEO” this includes researching and building inbound links and other tactics that makes your  website appear on page one of a Google search.

3. Email marketing

Despite the shiny new toy of social media blinding everyone, email marketing is an absolutely vital part of a digital marketing strategy that should be invested in from day one by every savvy business. This includes B2B and B2C companies.

Do this well and you will build up a valuable “Optin” database of subscribers that are an asset that you own and control. This is a list you can email whenever you like and are usually looking forward to receiving your educational and inspiring content.

4. Social media marketing

Social Media marketing done well can provide your marketing with leverage and marketing velocity. Nothing like the many to many multiplying effect of social media where your brand receives exponential sharing as people share your businesses ideas and content with friends,family and colleagues on social networks. I like to call it “World of Mouth”

The real power of social media is that people can create more stories and share them online than you can ever hope to achieve on your own whether paid or not. Allow the crowd  and tribes online to share your storys. This is crowd sourced marketing and it is free. To do that you have to have a presence on social media and do it well.

What About You?

How many of these four are you implementing in your business? Have you tried paid digital advertising. Is SEO in your marketing mix. Could you do email better?
What has been your experience with social media for your business?































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